GARTNER saves time and ensures compliance by digitizing truck wash via TRAVIS
Challenge:
Operating across Europe and beyond, GARTNER moves everything from packaged food and industrial goods to chemicals and vehicles. With over 3,800 employees and a wide-ranging fleet, including refrigerated trucks, tautliners, megatrailers, and tankers—the daily planning of truck services like secure parking and truck washes posed serious challenges. Drivers regularly lost time searching for suitable washing locations, especially when it comes to sensitive cargo such as foodstuff. On top of that, communication between drivers and wash locations is regularly quite challenging: language barriers often led to misunderstandings about cleaning programs. For the back office, collecting and managing hygiene certificates manually added even more complexity.
Solution:
GARTNER discovered TRAVIS and decided to give it a chance. What started as a test quickly turned into a valuable solution across their operation. By using TRAVIS to pre-book truck washes and secure parking locations, GARTNER gained control and insights regarding services. Planners can now select the correct wash program based on the type of cargo and legal requirements directly in the TRAVIS dashboard and in their preferred language. The driver simply shows the booking confirmation at arrival, ensuring the service provider performs the exact cleaning procedure required. The TRAVIS dashboard also automatically stores all relevant documentation and hygiene certificates, reducing manual work and making audits easier to manage. For parking, the ability to reserve secure locations in advance reduces detours, unnecessary waiting, and administrative handlings.
Results:
By digitizing their truck wash and parking workflows, GARTNER has seen clear benefits:
- Saved time for both drivers and planners: Drivers save up more than one hour per week by avoiding detours and miscommunications, while planners no longer spend time chasing down documentation.
- Guaranteed compliance: Hygiene protocols are followed precisely thanks to clear, pre-booked services by planners
- Reduced language barriers: Drivers no longer need to explain service details—everything is handled in advance through TRAVIS
- Administrative efficiency: Hygiene certificates and wash documentation are stored and accessible digitally, streamlining compliance checks.
- Future-ready integration: GARTNER integrates TRAVIS into their telematics systems for even smoother workflows
About GARTNER
With over 3,800 employees and a versatile fleet, GARTNER is one of Europe’s leading logistics providers. They specialize in a wide variety of cargo types— from refrigerated goods to chemicals and industrial materials—and operate across both EU and non-EU countries. By continuously investing in digital solutions like TRAVIS, GARTNER ensures operational efficiency, regulatory compliance, and driver satisfaction at scale.
Interested in learning more about how TRAVIS can streamline your operations?
If you’re curious about this project, would like to explore integrating the TRAVIS solution into your own systems, or want to speak with an expert about the process, we’re here to help. Contact us today to discover how we can enhance your transport management efficiency.